At Home Decor Sales Store, we believe in providing an exquisite shopping experience that matches the elegance of our decor pieces. Below you’ll find answers to our most commonly asked questions about our handcrafted lighting, statement mirrors, and gallery-worthy artwork.

Product Information

What types of products do you specialize in?
We specialize in premium home decor items including:
• Handcrafted chandeliers and lighting fixtures
• Statement mirrors (floor mirrors, framed mirrors, and grand-scale designs)
• Gallery-quality artwork (canvas, framed art, dimensional pieces, and limited editions)
• Elegant bath lighting and electric sconces
Each piece is curated for those who appreciate timeless sophistication in their living spaces.
Are your products handcrafted?
Yes, many of our lighting fixtures and artwork collections are handcrafted or hand-painted by skilled artisans. Our product descriptions specify which items feature these artisanal touches that make each piece unique.
Do you offer custom sizing for mirrors and artwork?
Currently, we offer our mirrors and artwork in standard sizes that have been carefully selected to suit most interior design needs. However, some of our collections feature grand-scale options for dramatic statement pieces.

Shipping & Delivery

What shipping options do you offer?
We provide two refined shipping options to ensure your delicate decor arrives safely:

Standard Express Shipping ($12.95):
• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Includes detailed tracking from our Montana workshop

Complimentary Curated Shipping (Free for orders over $50):
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Same artisan packaging standards apply
How are fragile items packaged?
Each order receives our signature artisan packaging:
• Lighting fixtures are wrapped in custom protective materials
• Mirrors and framed artwork receive reinforced corner protection
• Dimensional artwork is secured with specialty packing materials
Our Montana-based team personally oversees every package to ensure museum-quality protection for your decor investments.
Do you ship internationally?
We proudly serve most global destinations, though some Asian countries and remote regions may have shipping restrictions due to the delicate nature of our products. If you have questions about delivery to your location, please contact [email protected].

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If any piece doesn’t meet your expectations, simply contact our design consultants who will guide you through the return process with the same care we give to selecting our collections.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a tracked shipping method and insuring fragile items for their return journey.
How long do refunds take to process?
Once we receive your returned item, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method.

Payment & Accounts

What payment methods do you accept?
For your convenience, we accept:
• Visa
• MasterCard
• JCB
• PayPal
All transactions are processed securely to protect your information.
Do you offer gift wrapping?
While we don’t offer traditional gift wrapping, each item arrives in our elegant signature packaging that makes unboxing a special experience. If you’d like to include a gift message, please note this during checkout.
Can I change or cancel my order after placement?
As we begin processing orders within 1-2 business days to ensure prompt delivery, changes or cancellations must be requested immediately by emailing [email protected]. We’ll do our best to accommodate your request if processing hasn’t begun.

Customer Care

How can I contact your customer service?
Our design consultants are available via email at [email protected]. We typically respond within 24-48 hours. For reference, our physical address is:

Home Decor Sales Store
1905 Gaylord St
Butte, MT 59701
United States
Do you offer design consultation services?
While we don’t currently offer formal design consultations, our customer service team is knowledgeable about our collections and can offer suggestions based on your described needs and preferences.
How can I stay informed about new collections?
We periodically introduce new limited edition pieces and collections. To be notified, we recommend joining our mailing list during checkout or following us on social media (links available in our website footer).

Should you have any questions not addressed here, our team at Home Decor Sales Store is always delighted to assist. We’re committed to making your experience with us as refined and satisfying as the decor pieces we carefully curate for your home.