At Home Decor Sales Store, we want you to be completely satisfied with your purchase of our exquisite lighting fixtures, elegant mirrors, and stunning art pieces. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Return Conditions: Items must be unused, in original packaging with all tags
  • Refund Method: Original payment method
  • Refund Timeframe: 5-10 business days after we receive your return
  • Shipping Costs: Customer responsible for return shipping

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as when you received it
  • In its original packaging with all tags and accessories included
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Limited Edition Art Pieces (marked as “Limited Edition” in product title)
  • Hand Painted Items (customized to customer specifications)
  • Glittering Art Collection (due to the delicate nature of materials)
  • Items purchased during final clearance sales (clearly marked in product description)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Pack Your Item: Securely package the item in its original packaging with all accessories and tags.
  4. Ship Your Return: Send the package to our returns center at:
    Home Decor Sales Store Returns
    1905 Gaylord St
    Butte, MT 59701
    USA

    Note: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

  5. Receive Confirmation: Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund or exchange.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Home Decor Sales Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Product Name: [Product Name]
  • SKU: [Product SKU if available]
  • Reason for Return/Exchange: [Please specify]
  • Preferred Resolution: [Refund/Exchange for (specific product if exchanging)]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed to your original method of payment within 5-10 business days. The timing depends on your payment provider’s processes.

Late or Missing Refunds: If you haven’t received your refund after 10 business days, please:

  1. Check your bank account again
  2. Contact your credit card company as it may take some time before your refund is officially posted
  3. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected]

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected] and follow the return process outlined above.

For exchanges due to size or color preference, you will need to return the original item and place a new order for the desired item.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary. For international returns, please allow additional time for customs processing.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a replacement or refund at no additional cost to you.

Need Help?

If you have any questions about our Returns & Exchanges policy, please don’t hesitate to contact our customer service team:

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm MST

We appreciate your business and want to ensure every Home Decor Sales Store purchase meets your expectations for quality and style.