At Home Decor Sales Store, we understand that your home decor should reflect your impeccable taste. To ensure your shopping experience matches the quality of our handcrafted lighting, mirrors, and artwork, we’ve established this transparent policy for shipping and returns.
Global Shipping Options
We proudly ship our curated collections worldwide (excluding certain Asian and remote regions) via premium carriers:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Processing Time: 1-2 business days
- Delivery Time: 10-15 business days after shipment
- Features: Tracking included, signature required for high-value items
Free Shipping (Orders over $50)
- Carrier: EMS
- Processing Time: 1-2 business days
- Delivery Time: 15-25 business days after shipment
- Features: Basic tracking available
Note: Delivery estimates exclude customs clearance time, which varies by destination. For time-sensitive purchases of limited edition pieces, we recommend selecting Standard Shipping.
Returns & Exchanges
We want you to be completely satisfied with your hand-painted artwork, statement lighting, or designer mirrors. If an item doesn’t meet your expectations, you may return it within 15 days of delivery.
Return Process
- Initiate Request: Email [email protected] with your order number and reason for return within 15 days of delivery
- Authorization: Our design consultants will review your request (1-2 business days)
- Return Instructions: You’ll receive prepaid shipping labels for defective items or instructions for other returns
- Packaging: Items must be returned in original packaging with all certificates of authenticity
- Ship Back: Return via the carrier specified in your instructions
- Inspection: Our quality team will inspect returned items (2-3 business days after receipt)
- Refund Processing: Approved refunds are processed within 5 business days
Refund Details
- Timing: Refunds appear in your account within 7-10 business days after processing
- Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Amount: Full item price minus original shipping costs (unless return is due to our error)
Non-Returnable Items
To maintain the integrity of our collections, certain items cannot be returned:
- Limited Edition pieces (marked as such in product descriptions)
- Custom or hand-painted items created specifically for your order
- Opened electrical components of lighting fixtures
- Items without original packaging or showing signs of handling
Damaged or Incorrect Items
For damaged shipments or incorrect items received:
- Document the issue with photos within 48 hours of delivery
- Email evidence to [email protected] with your order number
- We’ll arrange expedited replacement shipping at no cost to you
Our customer service team is available to assist with any shipping or return inquiries. Contact us at [email protected] for personalized assistance with your decor needs.